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Eric's Thoughts

All Company growth Craftsmanship Customer service Discussion Ethos Marketplace Production Products Updates Wood care Woodworking

Production - Special Requests - Shopping Cart

May 15, 2020

Certain issues have been a constant concern over the years. I've spent huge amounts of time trying to figure out how to serve everyone best, and the only conclusion I've come to is that all...

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Customer Service Philosophy

Nov 06, 2019
I just want to publicly state that my customer service philosophy is...
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Customer Service - Puzzle Boxes and Humidity

Oct 31, 2019
If you’re intending to collect puzzle boxes I would very much recommend setting up a cabinet with some kind of humidity control
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Growing Pains - an Apology

Oct 16, 2019
I remain committed to providing the excellent service our customers deserve...
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SHIPPING NOTIFICATION

Please be aware that international DHL and UPS shipments are subject to additional brokerage and handling fees upon delivery. USPS is the most affordable option, but packages may be delayed.
Domestic USPS shipments are experiencing long delays. We strongly recommend UPS for domestic shipping at this time.