Customer Service - Have you thought about having members?

"I wanted to know if you have thought about a couple of things. One, have you thought about having members? Maybe we pay a membership fee, and for it, we get discounts, freebies, etc. on wood puzzles? I'd like the idea of not having to stress over getting to a computer every 1st Tuesday.

Also, are you familiar with Wil Strijbos' Angel Box? I wonder if you would ever make a mammoth puzzle like that with wood. A puzzle box with lots of mechanisms, etc.? Just a couple of thoughts. Looking forward to seeing what's coming up.

Thanks for your consistency. Keep up the great work.

Signed,

Boxed Box Lover"


Hi Boxed Box Lover,

Thanks for your email.  I've thought about a puzzle membership club, perhaps separate ones for interlocking puzzles and one for puzzle boxes, but managing it would be a lot of extra overhead that I would have to charge for somehow.  We run a pretty tight ship here with a narrow focus on making the best mechanical puzzles we can at the lowest prices; therefore I'm very cautious when considering changes to our business model.

With regard to discounts, since we make everything in house we aren't able to toss around things like that as our margin is a lot tighter than those who resell or import.  Occasionally I make an exception but it's rare, and not something I can do on the reg.

We do have a couple larger, more complicated sequential discovery puzzles in the works...keep an eye on the site in the coming months :)


3 comments

  • Hi! Eric
    i like to be a your member.
    please add me. thanks.

    all the best wishes from Taiwan
    Wu

    Liang - Jen / Wu
  • I wonder if there would be a fair and low-overhead way to lower the stress of the “1st Tuesday Scramble”?

    I was thinking of something like a fairly wide window (several hours) in which to place orders and then some sort of lottery among those orders for the puzzles that sold out.

    As I think about it, that seems like a lot of work for you, though.

    I hate the scramble myself and “first come, first serve” doesn’t always seem fair – it might be the best option, though, even so.

    Thelonious_Cube
  • This has been tried at least once in the not to distant past with very poor results. Risky business.

    John Rausch

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